Support
Need help with one of our games — a bug, a lost purchase, or general feedback? We're here to help.
Email us directly
support@madkiwi.appBefore you write to us
To help us solve your issue faster, please include:
- The name of the game
- Your device model and OS version (e.g. iPhone 14, iOS 18)
- A short description of the issue, and steps to reproduce it if possible
- Screenshots or screen recordings, if relevant
Lost purchases or billing issues
In-app purchases are billed by Apple or Google, not by us directly. For refunds, please also check your purchase history in the App Store / Google Play Store. We're still happy to help — write to us with your order/transaction ID if you have one.
Response time
We aim to respond within 2-3 business days.